Erie insurance became the best auto insurance company nationwide for the second year in a row. J.D. Power and Associates has made this decision based on the satisfaction of new buyers because while looking for a new coverage people compare different providers and stop their choice on the one that really responds their needs.

According to the 1,000-point scale Erie Insurance received 893. The second one after it is American Family that scored 891. The head of Erie Insurance explains the success with the “continued commitment” of the employees and agents to their job.

J.D. Power and Associates has a great experience in market surveys like this. They base the studies of quality and satisfaction on the opinion of millions of participants. According to the company’s senior director of insurance practice, the new customers’ satisfaction depends on the shopping channels: some of them prefer local agents, the others use Internet, and the thirds need a centralized call center. If the insurer satisfies the channels well, the customers go for it.